Shipping Policy
Flat Rate Shipping Will Be VIA Fedex or USPS to contiguous 48 States Only
Simple Relief Products ship via Fed Ex.
Fed Ex will not ship to P.O. Boxes and we may contact customers through email or phone to correct this problem. 
The map below indicates ground transit times via Fed Ex.  All orders received before 1:00 P.M. PST will be shipped the same day.
When shipping to a residential address, your package will ship via Fed Ex Home Delivery.  Packages are delivered Tuesday through Saturday.
When shipping to a commercial address, your package will be delivered Monday through Friday.
Under extremely hot conditions, if you are not available to accept your shipment, we recommend you leave a large cooler with ice for your delivery personnel to leave your package in.
Return Policy

If you purchase an item and it does not meet your expectations, please give us the opportunity to replace it or give you your money back. It's our Simple Relief Guarantee.

Simply return the product postage paid, a copy of your invoice and a short note indicating the reason for the return within 30 days of receipt to:

Equine Energetics
P.O. Box 257
Tieton, WA 98947
Attention: Returns

Upon receipt of your return, we will process it promptly and, as you request, issue a credit, refund or replacement. If you wish a replacement, Simple Relief will gladly pay the shipping charges for the replacement product.
In the event of receiving a damaged package, please contact the delivering carrier immediately and save all packing materials for inspection.  Damages must be reported to the delivering carrier within 72 hours of delivery.
 
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